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Privacy Policy

Last updated: 1 October 2026

1. Who we are

Central Conveyors Ltd is responsible for the personal information we collect through this website and our business enquiries. We are the data controller for that information. This policy explains how we collect, use, share and protect it under the UK GDPR, the Data Protection Act 2018 and applicable privacy and electronic communications legislation, as amended.

Central Conveyors Ltd (company number 06172378)
Unit 13 & 14, Kernan Drive, Swingbridge Trading Estate, Loughborough, LE11 5JF
Email: sales@central-conveyors.co.uk
Telephone: 01509 816064

2. Information we collect

We may collect your name, job title, company name, email address, telephone number and business or delivery address. We also collect information you provide in enquiries, correspondence, drawings or project requirements, and information needed for quotations, orders, invoicing, installation and support.

When you visit our website, Wix and website services may collect technical and usage information, such as your IP address, device and browser details, pages viewed, referring pages and interactions. The information collected depends on the services used and applicable privacy settings.

We usually receive information directly from you. We may also receive business contact information from your employer, colleagues, project partners or publicly available business sources. Please provide only information relevant to your enquiry and avoid sending sensitive personal information unnecessarily.

3. How and why we use information

We use personal information to respond to enquiries, prepare quotations, manage projects and orders, arrange delivery and installation, provide support, maintain business records, improve our services and website, prevent misuse and meet legal obligations.

Our lawful bases are:

  • Contract: where processing is necessary to enter into or perform a contract with you personally.

  • Legitimate interests: to communicate with business contacts, prepare and fulfil business orders, support customers, administer our business, protect our systems and improve our services. We consider your rights and reasonable expectations when relying on this basis.

  • Legal obligation: to meet accounting, tax and other applicable legal requirements.

  • Consent: where required for particular marketing activities or cookies and similar technologies.

If information is needed to respond to an enquiry or fulfil an order, not providing it may prevent us from doing so.

4. Marketing

We may send relevant information about our conveyors, automation and related services where the law permits. Business marketing may rely on legitimate interests where appropriate. Where consent is required, including for certain communications to sole traders and individual subscribers, we will obtain it unless a lawful exception applies.

You can object to direct marketing at any time by using an unsubscribe option where provided or emailing sales@central-conveyors.co.uk. We will stop using your details for that marketing and may retain limited information to ensure your preference is respected. Withdrawing consent does not affect processing carried out lawfully before withdrawal.

5. Sharing information and Wix hosting

Our website is hosted on Wix.com. Wix provides hosting, website functionality, enquiry forms and related services and may process visitor and enquiry information on our behalf. Our website also uses TWIPLA website analytics and includes Google Maps. These services may receive technical information when their features are used, subject to applicable settings and legal requirements.

Where necessary, we may share relevant information with IT and communications providers, delivery and installation partners, professional advisers, insurers, payment service providers or public authorities. We limit sharing to what is needed for the relevant purpose and require appropriate protections from providers processing information for us. We do not sell or rent your personal information.

6. International processing

Wix and other service providers may process information outside the UK. Where UK international transfer rules apply, transfers must be covered by an applicable adequacy decision or appropriate safeguards, such as approved contractual protections. Contact us for information about the safeguards relevant to your data. Further details about Wix are available in its privacy policy and data processing information.

7. How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected. Retention depends on whether an enquiry proceeds, the length of the customer relationship, project and support requirements, statutory accounting and tax duties, and the need to establish, exercise or defend legal claims.

Enquiry correspondence is retained while follow-up is reasonably needed. Order and project records may need to be kept longer for contractual, warranty, technical support or legal reasons. Marketing preferences are retained for as long as needed to honour them. Website data retention depends on the service and its configuration. Information should be securely deleted or anonymised when no longer required. Contact us for details relating to a particular record.

8. Cookies and website technologies

Cookies and similar technologies can support website operation, security, preferences, analytics and advertising measurement. Some are strictly necessary; others require consent unless a specific legal exception applies. Where consent is required, the relevant technology must only be used after consent. Any use of a statistical analytics exception must meet its conditions, including providing information and a simple way to object.

You can use any cookie preference controls displayed on the website and your browser settings to manage cookies. Blocking essential cookies may affect website functionality. Contact us if you need help managing your choices or wish to object to analytics. Embedded maps and links to social platforms may involve third-party services whose own privacy notices also apply.

9. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access should be limited to those who need it for their work. No internet transmission or storage system can be guaranteed completely secure.

10. Your rights and complaints

Depending on the circumstances, you can request access to your personal information, correction of inaccurate information, deletion, restriction of processing or transfer of information. You can object to processing based on legitimate interests and have an absolute right to object to direct marketing. You can withdraw consent at any time where we rely on it.

Contact us using the details above to exercise your rights. Requests are normally free of charge. We may need to verify your identity and will normally respond within one calendar month. Extensions, pauses or exceptions may apply where permitted by law; we will explain these where relevant.

If you have a concern about our handling of your information, please contact us and mark your message “Privacy complaint”. We will acknowledge complaints within 30 days and investigate and respond without undue delay. You also have the right to complain to the UK data protection regulator via ico.org.uk.

11. Other websites and policy updates

External websites and services have their own privacy practices. Please review their notices when you use them. We may update this policy to reflect changes in our services or legal requirements. The date at the top shows when it was last updated; we will draw attention to significant changes where appropriate.

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